Zagat’s top Ten London restaurants here
It’s interesting that Zagat highlights that service is the factor letting restaurants down. I think most would agree that amazing food means very little when the service is bad. Why aren’t there more great food restaurants with better service? Are front of house invested enough to really care? Are they well paid enough? Do they have any ownership of the business? Highly unlikely.
So many family run restaurants have such exceptional service and are loved due to their service. Is this is is due to them having their interests aligned with the restaurant itself? Emotionally and financially they are probably tied and thus they care about and understand the service.
Perhaps this is a good thing. It gives family run businesses a chance to compete with the big boys.